Question 1

Delivery Info

Accepted Answer

At Wild Fantasy, we offer flat rate shipping on all orders, nationwide using StarTrack freight carriers and private couriers in Melbourne Metro areas. Shipping information will be supplied when orders are dispatched with tracking information.When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation to have your gift delivered as close to your preferred day as possible.

Question 2

Shipping

Accepted Answer

We offer FREE shipping on all orders over $99, or a flat rate of $9.95 for orders under $100, nationwide using freight carriers and couriers. We offer Express Shipping at $14.95. We also have Next Business Day Delivery at $19.95. You will see the relevant charge before your payment is required at checkout. Please be aware that shipping is calculated on cost after any discounts or coupons are applied.Standard Shipping means your order is despatched in 2-3 business days . Express Shipping will ensure your order is despatched the same day when ordered before 2pm AEST Monday - Friday or the following business day. Information supplied by our freight provider indicate that deliveries within Australia take between 2-5 working days, depending on your location. Note these times are indicative only and are subject to changes that may be out of our control.Standard Delivery $9.95Express Delivery $14.95Next Business Day Delivery $19.95Please be aware that longer delivery times are to be expected in peak periods.If you have any questions regarding the progress of your order, please contact us at info@wildfantasy.com.au or phone 1300 WILD69 (1300 945 369).

Question 3

Same Day Delivery

Accepted Answer

This service is available to selected Melbourne Metro areas only and incurs a delivery fee of $19.95. Orders for this service must be placed by 10.00am AEST Monday - Friday.

Question 4

Redirection

Accepted Answer

If your order needs to be re-directed to a different address than the one provided, a fee of $19.95 ($9.95 for Melbourne Metro) applies. Delays of re-delivery of 24-48 hours are to be expected in these circumstances.

Question 5

Delivery Queries

Accepted Answer

If you have any queries on your delivery, please contact our Customer Service team at info@wildfantasy.com.au or 1300 WILD69 (1300 945 369). All queries need to be submitted within three weeks of your order being processed and shipped.

Question 6

Cancelling Orders

Accepted Answer

If you no longer wish to receive your product, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in our dispatch line.If a request to cancel your order is made after your order has been dispatched we will contact our couriers to request a return of the item, however please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded.If there is a change of mind after the order has been delivered, then all the items must be returned to our warehouse at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our warehouse, a refund or credit may be issued. Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email info@wildfantasy.com.au and our customer service team will be in contact with you on opening on the next business day.

Question 7

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 8

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 9

Return & Refund Policy

Accepted Answer

We ask that you read our Returns Policy to ensure you understand our terms and conditions before making your purchase.All purchases are covered by our 90 day warranty period. Additional manufacturers warranty may also apply to products. If anything goes wrong with your product, we’ll replace it up to 90 days after purchase. If you have received a faulty product, please fill in the Returns Form below accompanied with photographs of your faulty product and submit this for investigation.Any items you wish to return due to change of mind must be returned to our warehouse within 30 days from the date of purchase. Products must be unopened, unused and have original packaging & hygiene seal intact. A refund or credit may be issued once the product has been returned and inspected.

Question 10

Categories

Accepted Answer

For HerFor HimFor CouplesSatisfyerVibrators

Question 11

Privacy Policy

Accepted Answer

Wild Fantasy values the protection of your privacy and treats your personal information with the highest level of confidentiality. There are aspects of this site which can be viewed without providing personal information, however some areas require you to submit personally identifiable and/or sensitive information including online orders, joining our newsletter list or via general enquires. Your personal information is stored securely, and Wild Fantasy may use this information to provide the best service to you, our customer.While on our site, we may collect the following material about you during your visit:Your nameYour contact informationYour email addressYour demographic information such as postcode, preferences and interestsOther information relevant to customer surveys, fulfilment of orders placed and/or future special offersWhy do we take this information? To help us better understand your requirements and deliver a better service, in particular for the following reasons:To make improvements to our business, products and services we can offer you in the future.We occasionally send out emails about new products, upcoming specials and other information which you could find useful or interesting using the email address which you have previously given us.

Question 12

Security

Accepted Answer

We do not sell or deal in personal or customer information and will therefore not disclose your personal details to a third party except the necessary information required by providers of services or if required by law. We are dedicated to guaranteeing that your information is secure. To prevent unauthorised access or disclosure of your personal information, we have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we accumulate when you visit our website.

Question 13

Links to Other Websites

Accepted Answer

Our website might contain links to other websites. Once you have left our website to visit these other pages, we are no longer in control of how your cookies or information is used. We cannot be liable for the protection and privacy of any information which you provide whilst using other sites that have links on our page and these sites are not ruled by this privacy policy. Any other legitimate website should have its own privacy policy so you are advised to read each pages privacy policy if you are worried about how your information will be used there.You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to.If you believe that any information we are holding on you is incorrect or incomplete, please email info@wildfantasy.com.au as soon as possible. We will promptly correct any information found to be incorrect.

Question 14

Social Media and Website Interaction

Accepted Answer

The Website may contain areas where Wild Fantasy encourages input from our consumer base. Wild Fantasy is not obliged to moderate any material submitted to the website or social media pages including but not limited to spelling and grammar, any material which may offend or be deemed irrelevant or unfavourable. Wild Fantasy reserves the right to remove any material for any reason and may restrict, suspend or terminate the use of our website and social media channels where we believe it has been misused and is in breach of the agreement. In participating, you consent to all relevant acts or omissions in relation to any person's ethical rights in their material which may or might otherwise constitute a breach or infringement of those rights and, to the extent permitted by law, waives their ethical rights in the material.Furthermore, we ask that all participants are respectful and considerate of their interactions. We will not permit any kind of bullying or acts of misconduct on our sites.If you have any questions regarding the terms, conditions, shipping & delivery, please do not hesitate to contact us at info@wildfantasy.com.au or call 1300 WILD69 (1300 945 369).

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