Shipping & Delivery

Delivery Info

At Wild Fantasy, we offer flat rate shipping on all orders, nationwide using StarTrack freight carriers and private couriers in Melbourne Metro areas. Shipping information will be supplied when orders are dispatched with tracking information.

When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation to have your gift delivered as close to your preferred day as possible.

Shipping

We offer FREE shipping on all orders over $99, or a flat rate of $9.95 for orders under $100, nationwide using freight carriers and couriers. We offer Express Shipping at $14.95. We also have Next Business Day Delivery at $19.95. You will see the relevant charge before your payment is required at checkout. Please be aware that shipping is calculated on cost after any discounts or coupons are applied.

Standard Shipping means your order is despatched in 2-3 business days . Express Shipping will ensure your order is despatched the same day when ordered before 2pm AEST Monday - Friday or the following business day. Information supplied by our freight provider indicate that deliveries within Australia take between 2-5 working days, depending on your location. Note these times are indicative only and are subject to changes that may be out of our control.

• Standard Delivery $9.95
• Express Delivery $14.95
• Next Business Day Delivery $19.95

Please be aware that longer delivery times are to be expected in peak periods.

If you have any questions regarding the progress of your order, please contact us at info@wildfantasy.com.au or phone 1300 WILD69 (1300 945 369).

Same Day Delivery

This service is available to selected Melbourne Metro areas only and incurs a delivery fee of $19.95. Orders for this service must be placed by 10.00am AEST Monday - Friday.

Redirection

If your order needs to be re-directed to a different address than the one provided, a fee of $19.95 ($9.95 for Melbourne Metro) applies. Delays of re-delivery of 24-48 hours are to be expected in these circumstances.

Authority To Leave

At Wild Fantasy, we encourage Contactless Delivery. If the recipient is not home or at the delivery address upon delivery, where appropriate, our courier provider will leave the package at the delivery address and provide proof of delivery. Packages will not be left if the courier driver doesn’t deem it a safe place to leave the package. If this occurs, you may receive notification that your package has been dropped off at your local Post Office for collection. If re-delivery is required, please note that a re-delivery fee may apply.

Delivery Queries

If you have any queries on your delivery, please contact our Customer Service team at info@wildfantasy.com.au or 1300 WILD69 (1300 945 369). All queries need to be submitted within three weeks of your order being processed and shipped.

Christmas Deliveries

While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed within a week of 25th December be received before Christmas. This is partly due to expected delays with freight movements across Australia over the holiday period. Orders placed between 23rd December and 9th January will be processed on the next business day.

If you have any questions regarding Christmas Deliveries, please feel free to contact us at info@wildfantasy.com.au

Cancelling Orders

If you no longer wish to receive your product, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in our dispatch line.

If a request to cancel your order is made after your order has been dispatched we will contact our couriers to request a return of the item, however please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to our warehouse at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our warehouse, a refund or credit may be issued. Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.

Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email info@wildfantasy.com.au and our customer service team will be in contact with you on opening on the next business day.